Monday, July 15, 2013

The ITIL Training Group

The ITIL Training Group - offer an online course designed specifically to prepare participants for the examination leading to the Foundation Certificate in IT Service Management. See HERE for details


The ITSM landscape changed significantly with the publication of the international service management standard, ISO 20000. This actually consists of a set of two related documents:

             ISO 20000:1 A specification for ITSM
             ISO 20000:2 A detailed code of practice for ITSM

For the first time, a globally recognized and certifiable framework now exists for the implementation of service management processes within an organization. ISO 20000 is of course aligned with ITIL, and is likely to become one of the most widely adopted international standards.

More information: HERE

NOTE: ISO 20000 (formerly BS15000) is the world's first standard for IT service management. For detailed information, visit the sister site of this portal: The ISO 20000 Directory.