Sunday, July 23, 2017

ITIL Foundation Review

This instructor-led, live virtual ITIL Foundation Review is suitable for anyone who needs to prepare for the official ITIL Foundation certif...

Saturday, July 22, 2017

Download ITIL Online Review

I studied for the ITIL v3 Foundation certification exam for over 2 months, reading all sorts of reference books and doing sample ITIL exam q...

Changes And Characteristics Of The 2011 Edition Of ITIL

ITIL 2007 Edition (previously known as version 3) is an extension of ITIL v2 and fully replaced it following the completion of the withdrawa...

Thursday, July 20, 2017

Defines ITIL

The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information techn...

A Service Level Agreement

A Service Level Agreement, or SLA, is fundamental to service provision, from the perspective of both the supplier and the recipient. It docu...

Tuesday, July 18, 2017

Our New Elearning Modules ITIL

Our new eLearning modules ITIL Best Practice are based on the current status of didactics, pedagogy and ergonomics. The advantages of these ...